Lifeline Mobility Program

2025 Lifeline Mobility Program

CONTACT INFORMATION

Mailing/Office Address: BRAG, Attn. Voucher Program, 170 North Main Street Logan, UT 84321
Mobility Specialist: Jenny Rodriguez | (435) 713-1449 | jennyr@brag.utah.gov
Mobility Manager: Alyssa Cronin | (435) 713-1427 | alyssac@brag.utah.gov

PROGRAM OVERVIEW

The Lifeline Mobility Program assists seniors, persons with disabilities, and low-income households with transportation by providing drivers with a mileage reimbursement of $0.60 for qualified trips. Qualified trips include medical services, mental health services, pharmaceuticals, nutrition, community services, education, and employment when public transportation is unavailable. Participants find volunteer driver(s), drive themselves, or use an approved provider. BRAG can provide this program due to the funding and support provided by the Cache Valley Transit District and the Utah Department of Transportation. We thank them for their support!

CLIENT ELIGIBILITY

Program eligibility is determined by meeting all four criteria:

1. Applicant is a Box Elder, Cache, or Rich County resident.

2. Applicant is either unable to drive -or- cannot afford driving expenses.

3. Applicant is unable to use public transit to one or more qualified destinations.

4. Applicant has a disability, is 60+ years old, or meets the income guideline.

Household net income qualification starts at $1823/month for 1 person and increases $643/per additional person.
Some expenses may qualify to be deducted household net income. Contact the Mobility Manager for details.

CLIENT APPLICATION PROCESS

Fill out and submit an application and upload documentation verifying low income, disability, or senior status. Paper applications are available upon request. Review the list of acceptable documents for examples below. Approved applicants will need to complete a short intake and training session. Each year in January, clients must submit a new application and verification to remain on the program.

Low Income Verification
Proof of household income. Examples include: Paystubs from the last month or the most recent 1040 tax document.
Disability Verification – Legal or medical documentation corroborating disability. Examples include: a note from a medical or mental health professional or an SSI eligibility letter/payment. Short term disabilities must include the expected duration.
Senior Verification – Legal document or ID showing the applicant is 60+ years old. Examples include: state identification or birth certificate.

CLIENT MILES

Miles are awarded during the client intake process based on need yearly. Prorated amounts are awarded to participants approved mid-year or with a short term disability. Each client starts with a 600-mile reimbursement limit. This limit may be increased up to an additional 2,400 miles (200 per month) for a maximum of 3,000 miles based on need and funding.

Clients not awarded the maximum may request additional funds if their transportation needs change. Multiple destination trips are encouraged and lower a participant’s risk of reaching their mile limit before the year ends.

DRIVER INFORMATION

Client selected drivers may receive $0.60 per mile in reimbursement on qualified trips. Qualified trips include medical services, mental health services, pharmaceutical, nutrition, community services, education, and employment when public transportation is not available.

A driver must complete a Driver Reimbursement Form with a W9 to receive reimbursements. If the client has miles, there is no reimbursement limit. BRAG is not responsible for mileage that does not meet the above criteria. If you have any questions about trip eligibility, contact the Mobility Specialist prior to providing a ride.

USING VOUCHERS

Clients are responsible for driving, finding a volunteer willing to accept the vouchers, or registering with an approved provider. BRAG encourages participants to select trusted individuals who are legally licensed and insured as volunteers or to contact the Mobility Manager for information to register with a BRAG approved volunteer/provider.

A voucher needs to be completed for each trip that reimbursement is being requested and submitted monthly. Claiming reimbursement for multiple clients being transported together is permitted; however, separate vouchers reflecting each client’s origin and destinations need to be submitted.

Vouchers are due by the 3rd of the following month. Digital vouchers can be submitted through the online form above. Paper vouchers are available upon request. Drivers should verify the information provided is complete and accurate. Failure to correctly fill out and submit vouchers on time may delay reimbursement or void the voucher.

BRAG issues reimbursement checks once a month to drivers within 4 weeks of the due date. When paper vouchers are used, new vouchers will be mailed directly to the drivers with their check along with a prepaid postage envelope. Additional paper vouchers are available upon request.

PROGRAM PARTNERS & SPONSORS

Funding and support for this program is provided by: